You may have noticed a new board on display in Zone 6 of AHH - Meet the Digital Service User Research Team, and hopefully you got the postcard i sent you?
I recently joined DfT as a Digital Service User Researcher based in Hastings - the rest of my team being in Windsor House.
Coming from a background as a continuous improvement (CI) practitioner my favourite buzz word :) is Gemba! because my favourite CI activity was to 'go and see' what my colleagues were actually doing, talking about, using, creating………It was the best way for me to understand if what I was doing was relevant and useful; and most importantly for finding out what I didn't know.. I didn't know.
Of course I had worked in my last department for 15 years so I was familiar with all aspects of the business and knew someone in every role who's brain I could pick if I needed to…….as a newbie in DfT I'm gathering bits and bobs of info on the different teams/roles as I go but not necessarily from the horse's mouth, and it takes a while to piece everything together.
As a Hastings Ambassador I'm also keen to learn more about what goes on in my neck of the woods, and to be able to represent and share 2-way information across sites. As part of these 'go and see' sessions I can give a brief introduction to the UR board and you could let me know if there is information you would like to see in future.
In my role I'm researching the introduction and improvement of tools and services for everyone; I've joined groups and activities which will help me get to know more people and roles over time. To do the best job I can in researching user needs, and representing those needs with real context I'd like to spend some time with as many teams/roles as I can.
I can't lie, I'll probably have a few questions to ask, but these are not formal sessions that need to be planned or polished, I won't stop you from getting on with what you need to do, and you can always ask me to leave if it becomes inconvenient! - I'll really just observing what goes on in Gemba………………..
Gemba in its original Japanese meaning means “The Real Place”. In business the term is often used in contexts of decision making or improvement, taken to mean the place where the value is created.
Gemba can also be understood in context of “san gen shugi” (Three real philosophy). The three philosophies are:
The Real Place. (Being present “in-real-life” rather than in virtual reality)
The Real Thing. (Rather than a picture)
Realistic Action. (Making plans practical instead of idealistic)
If you/your team would be happy for me to visit but can't do the dates shown please contact me and i'll be happy to arrange another suitable time.